Effective date: September 1st, 2025
We at Frequency Wonders (“we,” “our,” or “us”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.frequencywonders.com.
By using this site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the site.
1. Data Controller
Frequency Wonders is the data controller and responsible for your personal data.
Contact details: support@frequencywonders.com
If you are unhappy with how we use your data, please contact us first so we can attempt to resolve the issue. You also have the right to lodge a complaint with your local data protection authority.
2. What Data We Collect
We may collect the following categories of personal data:
- Identity Data: name, title, date of birth, gender, username, profile information.
- Contact Data: billing address, delivery address, email, telephone number.
- Financial Data: bank account and payment details (processed securely by Stripe, PayPal, or other providers).
- Transaction Data: records of payments and orders.
- Technical Data: IP address, login data, browser details, time zone, operating system, device type.
- Profile Data: login credentials, orders, preferences, survey responses, and account details.
- Usage Data: how you interact with our website, products, and services.
- Marketing & Communications Data: preferences for receiving promotions and contacting you.
We may also collect Aggregated Data for statistical purposes, which cannot identify you. If it ever can, it will be treated as personal data.
Sensitive Data
- We do not routinely collect sensitive data (e.g. ethnicity, religion, political views, sexual orientation).
- Occasionally we may request health information if you choose to participate in wellness programs, coaching, or lifestyle services.
- Your explicit consent will always be sought before we collect or process sensitive health-related data.
3. How We Collect Data
We collect data in several ways:
- Direct interactions: when you purchase products, create an account, subscribe, contact us, or provide feedback.
- Automated technologies: cookies, server logs, website analytics (e.g. Google Analytics).
- Third parties:
- Payment providers (Stripe, PayPal).
- Analytics providers (e.g. Google Analytics).
- Delivery and service partners.
4. How We Use Your Data
We use your personal data when legally permitted, including:
- Contractual necessity: to process your orders, payments, and deliver products/services.
- Legitimate interest: to improve our website, develop services, prevent fraud, and grow the business.
- Legal obligation: to comply with applicable laws and regulations.
- Consent: for marketing emails, health data, or non-essential cookies.
Examples of use:
- Registering you as a customer.
- Processing and delivering purchases.
- Managing subscriptions, surveys, and competitions.
- Sending important updates (terms & policy changes, service updates).
- Providing tailored marketing (unless you opt-out).
- Improving site performance through analytics.
- Keeping accounts and legal records.
Marketing:
You can unsubscribe at any time by clicking the link in emails or contacting us at support@frequencywonders.com.
5. Disclosures of Your Data
We may share your data with:
- Service providers (IT, hosting, payment, and delivery).
- Professional advisers (lawyers, auditors, insurers).
- Regulatory authorities, when legally required.
- Partners or affiliates, but only with your consent or when necessary to fulfil your contract.
We require all third-party partners to respect your privacy and only process data according to our instructions.
6. International Data Transfers
Some of our service providers operate outside the European Economic Area (EEA). Whenever data is transferred outside the EEA, we ensure it is protected by:
- European Commission adequacy decisions.
- Standard contractual clauses (SCCs).
- Where applicable, participation in international frameworks (such as EU–US Data Privacy safeguards).
Please contact us at support@frequencywonders.com if you’d like details of the safeguards used.
7. Data Security
We use technical and organizational measures to protect your personal data, including:
- Access limited to authorized personnel only.
- Secure servers and encryption.
- Breach detection procedures.
If a data breach occurs, we will notify you and any regulators as required by law.
8. Data Retention
We only keep your personal data as long as necessary to fulfil the purposes outlined, including legal, tax, and accounting requirements.
- Basic customer data (Identity, Contact, Financial, Transaction) is retained for 6 years after you stop being a customer for tax/legal compliance.
- Data may be anonymized for research or statistical purposes and used indefinitely.
9. Your Legal Rights
Under data protection law, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure (“the right to be forgotten”).
- Object to processing (e.g. direct marketing).
- Request restriction of processing.
- Request transfer of your data (data portability).
- Withdraw consent at any time (when processing is based on consent).
To exercise your rights, please email support@frequencywonders.com.
We aim to respond within one month. If requests are excessive or unfounded, we may charge a fee or refuse.
More details: ICO – Individual Rights under GDPR
10. Third-Party Links
Our website may include links or plugins to third-party websites. Clicking those may allow third parties to collect data about you. We do not control these websites and you should review their privacy policies.
11. Cookies
We use cookies and similar technologies to enhance your experience.
For details, please see our dedicated Cookie Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.”
13. Contact Us
For questions, concerns, or to exercise your rights, contact: support@frequencywonders.com